Service Cloud

Product Expertise

Experience seamless customer service with AI

Transform how service teams deliver value across every customer touchpoint with Service Cloud, built on the Einstein 1 Platform. Increase customer satisfaction, deflection, and maximize service efficiency with the most complete platform — from self-service to the contact center to the field.

Scale Service That Customers Love with Service Cloud

As an implementation partner, our role is pivotal in guiding customers through the seamless integration of Salesforce Service Cloud. With our deep expertise in Salesforce solutions and industry-specific knowledge, we engage closely with each customer to grasp their unique business requirements and challenges. We provide strategic advice and best practices to tailor Service Cloud to their needs.

By harnessing the power of Service Cloud’s robust features, such as case management, omnichannel support, and AI-driven insights, we empower our clients to deliver exceptional customer experiences and drive business success. With a steadfast commitment to delivering measurable results and fostering long-term partnerships, Appistoki continues to be a trusted partner in transforming customer service operations across various industries.

Here’s a glimpse into some of our highlighted work

We successfully implemented Service Cloud for a Singapore-based parking space operator who was looking for a robust ticketing system that would be the single source of truth for all their service agents. The disparate data sources were creating data silos across multiple levels that resulted in an increased TAT, reduced customer satisfaction, and revenue loss. We integrated multiple custom developed systems to consolidate the data into one system accessible to all service agents across locations. This resulted in faster ticket resolution, thereby reducing the overall TAT.

We implemented Service Cloud for a Singapore-based healthcare service provider to handle the concerns of its global clientele and provide its users with a complete 360-degree view of the customer's needs. Manual processes and inadequate communication systems were leading to customer service issues and organizational inefficiency, thereby adversely affecting their brand value. We provided them with a roadmap to streamline the entire service operations by integrating Service Cloud and WhatsApp using Salesforce Digital Engagement, which resulted in increased customer satisfaction and seamless communication between agents and customers, thereby reducing the overall resolution time/TAT for each ticket.