August 2024

• Seamlessly integrate Viber Bring Your Own (BYO) with Salesforce Service Cloud’s Omnichannel to enhance customer support and communication.
• Enable agents to manage Viber interactions alongside other channels like email, chat, and phone within a unified interface.
• Boost agent productivity with real-time notifications and prioritization of Viber messages based on predefined criteria.
• Ensure a consistent customer experience by maintaining conversation history and context across channels.
• Leverage Viber’s widespread usage to connect with customers on their preferred messaging platform while maintaining full visibility and control within Salesforce.  

Smooth Integration: 
We’ve fused Viber into Salesforce Omni Channel, making it a breeze for service agents to do what they do best—only faster and more efficiently.

Einstein’s Magic: 
Imagine Viber messages powered by Einstein AI — personalized, scalable, and smart. Your customers will feel like they’re getting the VIP treatment every time.

Direct Connection: 
Service alerts, Sales promos—whatever you need to get out there—delivered straight from your Sales & Service Cloud to where your customers are already hanging out.

Precision with AI: 
Using Salesforce Gen AI, we’re crafting responses that aren’t just fast, but also detailed and personal. It’s like having a conversation, not just sending a message.

SNAPINAR 3 
 

Get ready for the 3rd edition of our #snapinar series! This time we are joined by Rob Smith, Chief Customer Technology Advisor at Salesforce to discuss the current landscape of AI in the Salesforce ecosystem as well as breakthroughs in Einstein functionality with Appistoki’s BYO Viber. Follow our pages to keep up to date with the webinar’s schedule!