Einstein Artificial Intelligence
Salesforce AI delivers trusted, extensible AI, grounded in the fabric of the Einstein 1 Platform. Utilize AI in your customer data to create customized, predictive, and generative AI experiences to fit all your business needs safely. Bring conversational AI to any workflow, user, department, and industry with Einstein.
Introducing the Einstein 1 Platform
This Einstein 1 Platform is a dimensional change towards enterprise AI. It can handle terabytes of disconnected data, give you the freedom to choose your own AI models, and connect directly to your Salesforce CRM, enabling Generative AI while maintaining customer trust. The Einstein 1 Platform unifies your data, AI, CRM, development, and security into a single, comprehensive platform. It empowers IT, admins, and developers with an extensible AI platform, facilitating the fast development of generative apps and automation.
How can an organization like yours prepare for Generative AI?
What can you do with Einstein AI?
You can drive productivity and personalisation with predictive and generative AI across the Customer 360 with Salesforce Einstein. You can create and deploy assistive AI experiences natively in Salesforce, allowing your customers and employees to converse directly with Einstein to solve issues faster and work smarter. You can Empower sellers, agents, marketers, and more with AI tools safely grounded in your customer data to make every customer experience more impactful.
Einstein Copilot
We, at Appistoki, had the privilege of implementing one of the first Einstein Copilot for Service in the ASEAN region, even while it was in the Beta Stage.
We worked with a large Luxury Resort chain to implement Copilot for their Service Cloud. We worked on six use cases for their Service Agents, to include in their daily Work Flow. Service Agents were able to converse with the Copilot interface using natural language prompts to identify, filter, and query records, Summarise Cases, and have Einstein Draft Service Email replies for them, all based on Case data and history. Finally, the most powerful feature Einstein Copilot implemented was the “Answer Questions with Knowledge Base”. Their Service Agents receive many queries from their customers while on the call or chat, which requires them to reply quickly. Appistoki helped them create a Knowledge Framework to assimilate all their knowledge articles and train the AI model. With Einstein Copilot, the Service Agents were able to search for answers from relevant knowledge articles and quickly reply to their customers, thereby not only improving efficiency and productivity but also enhancing the customer experience.
