Firms live in an increasingly competitive and disruptive space wherein brands need connect and engage with customers across multiple channels. Understanding technology tools available to ensure context driven and personalized content to customers is crucial. Firms live in an increasingly competitive and disruptive space wherein brands need connect and engage with customers across multiple channels....
Pave is a non-profit organization based out of Singapore who council and support clients with domestic violence issue. A custom solution implementation on Salesforce for non-profits to automate the current manual process to manage client engagement, counselling process and data access to social work for two of its branches.
Carama is Malaysia’s first and only online service for trusted car care with an exhaustive network of certified and listed car workshops in Peninsular Malaysia. A custom implementation which includes a Liferay Portal for customers to access workshops and book car service, manage the booking, access promotion codes and review the car service by the...
Caesarstone is a global leader in the manufacturing of high-quality quartz surfaces. Utilizing the most advanced technologies, and with the highest standards of quality control and environmental responsibility, Caesarstone quartz surfaces are the smart, and more modern alternative to products such as granite and marble. A custom implementation of sales cloud and Salesforce1 mobile platform...
Decades ago towns were small and communities were extremely close knit. Social interactions were key to good business. The local grocer personally knew every family in town. He knew their likes, dislikes, needs and preferences and this gave him insight into making good business decisions. Intimate understanding of his customers is what made him a...
As customer centricity takes centre stage, companies are constantly trying to realign their business and technology practices to enhance customer experience. Companies want to understand every aspect of a customer’s lifecycle and they are facilitating the same though revamping their CRM as part of their digital transformation strategy. Here is a look at how CRM...
